Delete your account

Delete from inside the app

1. Open the Big Screen Soulmates app (or the website) and sign in.
2. Go to the Home tab.
3. Scroll to the Your account section.
4. Tap Delete account and confirm.

Deletion is immediate and cannot be undone. If you only want a break, use Pause profile in the same section — that hides you from Discover without deleting anything.

Request deletion by email

If you can't sign in, email support@bigscreensoulmates.com from the address on your account with the subject "Delete my account". We verify ownership of the address and complete the deletion within 30 days.

What is deleted

• Your login credentials and email address
• Your profile: name, age, gender, preferences, bio, city and country, movie list
• Your profile photo and any stored verification selfies
• Your likes, passes, matches, and conversations
• Your device sessions, referral records, and feedback submissions

What is retained, and for how long

• Open safety reports — up to 7 days. If another user has an unresolved report against your account, deletion is held briefly so moderators can finish the review.
• Moderation evidence — up to 365 days. Messages and report details tied to a confirmed safety violation are kept in a restricted moderation archive to protect other users and meet legal obligations.
• Verification selfie hashes — up to 90 days. Kept to prevent banned users from immediately re-registering.
• Ban records. If your account was suspended or banned for a policy violation, a minimal record is kept so the ban can be enforced.
• Payment records. Subscription and transaction records are retained by our payment processors and for tax/accounting purposes as required by law.

Everything else is erased permanently. Retained items are not used for matching, marketing, or profiling.

Get a copy of your data first

Before deleting, you can export everything we hold about you: Home → Your account → Download my data. After deletion we can no longer produce an export.